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Help & Navigation Guide

Welcome to the JAGRATA Portal Help Centre. This guide helps you navigate through different services, schemes, and accessibility features available on our portal.

1. Navigating the Portal

The portal is structured logically into distinct sections for easy access:

  • Home: Overview of district initiatives, key dignitaries, latest updates, and service shortcuts.
  • Applications: Direct registration links for district schemes, skill training programmes, and status tracking.
  • Gallery & Events: Visual archives and highlights of completed initiatives and community workshops.
  • Performance Dashboard: Transparent public analytics for housing schemes (PMAY-G, PMAY-JANMAN) and social audits.
  • Citizen Login / Dashboard: Secure OTP-based login for citizens to manage their profile and track submitted grievances.

2. Using Accessibility Controls

Our accessibility toolbar is located at the very top of every webpage:

  • Skip to Main Content: Press the Tab key when the page loads to immediately focus on the "Skip to Main Content" button, allowing you to bypass repetitive navigation links.
  • Text Resizing: Click on A- to decrease font size, A for normal standard size, or A+ to increase text size. Your preference is automatically saved.
  • High Contrast Mode: Click on High Contrast to switch to a high-contrast dark theme, designed for low vision citizens. Click again to return to normal mode.
  • Screen Reader Access: Comprehensive compatibility guidelines and instructions for screen readers like NVDA, JAWS, VoiceOver, and TalkBack are available on the Accessibility Statement page.

3. Multilingual Support

Citizens can view this website in Bengali, Hindi, or English using the Select Language dropdown located in the header. The page content adapts seamlessly to your selected language.

4. Tracking Applications & Grievances

  • Track Status: Visit the Applications page, enter your registered Application ID or mobile number, and click Track Status.
  • Citizen Grievance: Log in via Citizen Login using your registered phone number and OTP. Once logged in, navigate to Grievance to lodge a new complaint or view the real-time processing stage and action taken by district authorities.

5. Recommended Browsers & Display Settings

For an optimal browsing experience, we recommend using the latest versions of:

  • Google Chrome (version 100 or above)
  • Mozilla Firefox (version 95 or above)
  • Microsoft Edge (version 100 or above)
  • Apple Safari (version 15 or above)
  • Optimal Display Resolution: 1024 × 768 or higher (supports all standard mobile screen sizes).

6. Need Further Assistance?

If you need any technical help or have inquiries regarding district schemes: